
South Texas Dental,
I took my son who just turned 3 to his first dentist appointment at
South Texas Dental at the Abrams location today. We were greeted warmly by the lady who took us to a room to check his blood pressure and weigh him. Because this was my sons first dentist experience and I wanted it to be a very positive one I made sure everyone, including the dentist, knew that this was our first trip.
I expected some crying and apprehension. A dentist office is unfamiliar to most of us. What I did not expect was the dentist to raise his voice to my baby, who’s mouth was open wide and waiting for him to finish.
This is part of the unforgettable and unexcusable conversation that should not have happened:
Dentist: “HEY! HEY! Stop crying! I’m not hurting you. If I hurt you then go ahead and cry.”
Me: “Please do not raise your voice to my son.”
Dentist: “Look, I’m just trying to do my job. I need to count his teeth.”
Me: (to my son) “It’s okay, Penn, you’re doing such a good job!”
Dentist: (to me) “Stop it.”
Dentist: (to my son) “HEY! HEY! I SAID stop CRYING!
Me: “You cannot talk to my son that way.”
Dentist: “Well, this isn’t hurting him . . . .”
Me: “That doesn’t mean you can raise your voice to my baby. I think we need to just finish as quickly as possible.”
My son was crying. He was scared. But his mouth was open and the absolute one and only reason his crying continued was because the dentist raised his voice to him in a manner that no person without any authority over him has ever spoken to him before. And then I was told to not comfort my son. This dentist was not kind. He was not particularly gentle. And amazingly, my baby boy was willing to sit there for him until the dentist told him to be quiet.
Can you imagine what it must feel like to lay your three year old head and brain and thought process in a strange man’s lap who has on different clothing and a big light over you while he holds your tiny mouth open and pokes sharp metal things into it? And then can you imagine how it would feel if that strange man then leaned into your face and said, “HEY! HEY! Stop Crying!” and tried to prevent your own mother from offering words of comfort?
Absolutley inexcusable. As my eyes welled up with emotion over the feeling a mother has when she feels her child has been mistreated, I told one of the ladies at the office that everyone was very nice, but that the dentist was really mean and the above conversation. She spoke with him and came back to tell me the dentist usually wasn’t like that and he said he was just trying to get the baby’s attention.
The baby was attentive, I promise you. How could you not be?
I am writing because we went to a dentist. A man of medicene. I trusted my childs mouth and mentality to him and it was a mistake. Despite whatever education this man has in the field of dentistry he should absolutely be trained and re-trained in the art of dealing with young patients and then consistently monitored by peers who are willing to report unethical behavior like this. Because of his manner I feel even stronger he should not be allowed to see minors.
I am requesting correspondance from your establishment to ensure that this letter has been directed to the proper authorities. I am also requesting information as to how you monitor the behavior of your employees and if this particular dentist has had any previous incidents. I am requesting this information for the betterment of future toddlers first dentist appointments.
Regards,
Carissa Byers
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***to be honest with the blogging world, i curtly said more than this, but was so angry at the time i can't remember it exact enough to quote to a corporate office. it did end with the announcement to him and his co-workers in front of the waiting patients that we would not be coming back to this office again because of the awful manner of the dentist we saw.penn is hardly traumatized, though in the moment it felt awful. i'm angry because it could have been traumatizing. what would that dentist have said if i hadn't been there?! so, no worries. unfortunatley we have to go to a periodontist anyway for a crown. *sigh* penn says, "at the dentist they gave me a toothbrush and a balloon. but i don't ever want to go back there again.